Welcome to our FAQ page. Here are answers to the questions we receive most often. If you need more help, contact us at info@lakesidemall.sbs.
Q: How long does it take to process an order?
A: Orders are processed within 1–2 business days. Business days are Monday through Friday, not including federal holidays.
Q: How long does shipping take?
A: Standard shipping takes 3–5 business days after your order has been processed. We only ship within the United States.
Q: Do you offer free shipping?
A: Yes, shipping is free on all orders within the United States. There are no minimum order requirements.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All payments are processed at checkout.
Q: How do I start a return?
A: Contact us at info@lakesidemall.sbs with your order number and the reason for the return. We will send you the return instructions and address.
Q: How many days do I have to return an item?
A: You have 30 calendar days from the delivery date to return an item. The item must be unused and in its original packaging.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free, and we do not charge any restocking fees.
Q: How long does a refund take?
A: After we receive your return, we process the refund within 1–2 business days. It may then take 7–10 business days for the money to appear in your account, depending on your payment provider.
Q: What should I do if I received a damaged item?
A: Contact us within 7 days of delivery and include a photo of the damaged item and the packaging. We will help you with a replacement or refund.
Q: Do you ship outside the United States?
A: No. Currently we only ship to addresses within the United States.
Q: What are your customer service hours?
A: Our team is available Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time. You can also use the contact form on our Contact Us page anytime.